General FAQ

How can we contact you?

We can be reached via phone at (828) 264-7865. Please note that we are experiencing higher than normal call volumes, and make every effort to return unanswered calls within 24 hours. We also have a Contact WHS page that can help expedite your inquiry.

What are your hours of operation?

Currently we are open by appointment. If you are interested in adopting or fostering, please fill out this online application to help us get to know you better, and help set up an appointment. For general visits and socializing with the animals, you can give us a call at (828) 264-7865 to set up an appointment.

What is the process for adopting?

Currently we are doing adoptions by appointment. To get started, please fill out our online application for any pets that are “Available” or “Taking Applications”. Our adoption team will reach out to you via email or phone within 24 - 72 hours to talk about your application further, and help you find the best companion for you and your home. From there, we will set you up with an appointment for adoption. Please note that we are experiencing higher than normal application volumes, and there is no guarantee that submitting an application will provide you with an appointment. You may also email our adoption team at to discuss the process further.

What is the cost to adopt?

Adoption fees can be found on our How to Adopt page. The cost for adoption includes the cost of spay/neuter, all age appropriate vaccinations, bloodwork, deworming, preventatives, 24PetWatch microchip, free brief health exam with participating veterinarians, pet supply coupons, and sample bag of Hill's Science Diet food.

I am needing to surrender an animal. What should I do?

Whether you have found a stray, or have found yourself in a tough situation with your pet, we have created a judgement-free and open space to discuss the process for surrendering. You can find more information here to start the process.